Bus 4406 Quality Management

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Course Outline

BUS 4406: Quality Management

Prerequisites:

BUS 4402

Course Description:

This course investigates the concept of “quality” in organizational culture, and how it has developed over time. A number of quality-improvement techniques will be explored, such as employee empowerment, quality-improvement tools, cross-functional teams, leadership for quality, continuous learning, process management, Taguchi methods, ISO 9000 standards, and the role of inspection in quality management. Issues concerning the implementation of methods such as Total Quality Management (TQM) will also be studied.

Required Textbook and Materials:

The main required textbooks for this course are listed below, and can be readily accessed using the provided links. There may be additional required/recommended readings, supplemental materials, or other resources and websites necessary for lessons; these will be provided for you in the course’s General Information and Forums area, and throughout the term via the weekly course Unit areas and the Learning Guides.

  • Knowles, G. (2011). Quality Management. London, UK: Ventus Publishing ApS; Bookboon.
  • Knowles, G. (2011). Six Sigma. London, UK: Ventus Publishing ApS; Bookboon.
  • Antony, J. & Kumar M. (2011). Lean Six Sigma: Research and Practice. London, UK: Ventus Publishing ApS; Bookboon

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Software Requirements/Installation:

No special requirements.

Learning Objectives and Outcomes:

By the end of this course students will be able to:

  1. Understand the roles and responsibilities of all the stakeholders of Quality Management.
  2. Develop and apply tools for control and Quality Management.
  3. Implement methodologies for process control and continuous improvement.
  4. Develop organizational leadership strategies for Quality Management.

Course Schedule and Topics:

This course will cover the following topics in eight learning sessions, with one Unit per week. The Final Exam will take place during Week/Unit 9 (CIU time).

Week 1: Unit 1 – Understanding Quality Management

Week 2: Unit 2 – The EFQM Model of Excellence

Week 3: Unit 3 – Process Management

Week 4: Unit 4 – Quality Improvement Tools

Week 5: Unit 5 – Continuous Improvement

Week 6: Unit 6 – The Learning Organization

Week 7: Unit 7 – ISO 9000 Standard

Week 8: Unit 8 – Leadership for Quality

Week 9: Unit 9 – Course Review and Final Exam